1. Information We Collect

SATHELP24×7 is primarily an informational educational website providing free SAT preparation resources. We are committed to minimizing data collection and collecting only information necessary to operate our platform effectively. The information we collect falls into two categories: information you provide directly and information collected automatically.

1.1 Information You Provide Directly

We collect minimal personal information directly from users. Information you may voluntarily provide includes:

• Email Communications: When you contact us via email at [email protected], we collect your email address, name (if voluntarily provided), subject line, and the full content of your message for the purpose of responding to your inquiry
• Feedback & Suggestions: Any feedback, questions, content suggestions, error reports, or general correspondence you voluntarily submit through email communication
• Voluntary Survey Responses: If we conduct user surveys or polls, any information you choose to provide in your responses

1.2 Information Collected Automatically

When you visit and use our Website, we automatically collect certain technical information about your device, browsing actions, and usage patterns. This information helps us improve our platform, understand user behavior, and maintain website security.

• Server Log Data: IP address, browser type and version, operating system, internet service provider (ISP), referring and exit pages, time and date stamps of visits, clickstream data
• Device Information: Device type (desktop, tablet, mobile), screen resolution, device identifiers, and approximate geographic location (country/region level only, not precise location)
• Usage Data: Pages and content viewed, time spent on pages, links clicked, search queries entered, navigation paths, interaction with website features, and bounce rates
• Cookies & Similar Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (detailed in Section 3)

2. How We Use Your Information

We use the information we collect strictly for legitimate educational and operational purposes. Our use of your information is limited, transparent, and always aligned with providing excellent SAT preparation resources.

3. Cookies and Tracking Technologies

SATHELP24×7 uses cookies and similar tracking technologies to enhance your browsing experience, understand website usage patterns, and improve our educational platform. This section explains what cookies are, how we use them, and how you can control them.

3.1 What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit websites. Cookies contain information that websites can read during subsequent visits, enabling various functionalities and personalization features. Cookies can be "session cookies" (temporary, deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until manually deleted).

3.2 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: Required for basic website functionality, security features, and access to protected areas. These cookies cannot be disabled without severely affecting website usability. Examples include session management and security validation.
• Analytics & Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous information. We use Google Analytics to analyze traffic patterns, popular content, user demographics, and website performance metrics.
• Functionality Cookies: Remember your preferences, settings, and choices to enhance your user experience on return visits. These may include preferred language, accessibility settings, or recently viewed topics.
• Performance Optimization Cookies: Collect information about how you use our website to help us improve loading speeds, reduce errors, and optimize overall platform performance.

3.3 Third-Party Cookies

We may use reputable third-party services that set their own cookies to help us operate and improve our platform:

• Google Analytics: To analyze website traffic, understand user behavior and demographics, track conversion metrics, and optimize content effectiveness. View Google's Privacy Policy
• Content Delivery Networks (CDNs): Services like Cloudflare or similar that improve website loading speed, enhance security, and ensure reliable global content delivery
• MathJax: Mathematical notation rendering service that enables proper display of equations and formulas essential for SAT Math content

3.4 Managing Your Cookie Preferences

You have control over cookie usage through your browser settings. Most modern browsers allow you to:

• Block All Cookies: Prevent websites from setting any cookies on your device
• Block Third-Party Cookies: Allow only cookies from sites you visit directly while blocking cookies from third parties
• Delete Existing Cookies: Remove cookies that have already been stored on your device
• Receive Cookie Notifications: Get alerts when websites attempt to set cookies, allowing you to accept or reject individually

Learn More About Cookies: For detailed information about managing cookies in specific browsers, visit: www.aboutcookies.org or www.allaboutcookies.org

4. Third-Party Services and Data Sharing

SATHELP24×7 uses carefully selected third-party services to enhance website functionality, performance, security, and analytics capabilities. These services may collect and process information according to their own privacy policies, which we encourage you to review.

4.1 Third-Party Services We Use

• Google Analytics: Web analytics service tracking and reporting website traffic, user behavior, demographics, and engagement metrics. Google Privacy Policy | Google Analytics Opt-Out
• Web Hosting Providers: Server infrastructure and hosting services that store website files and deliver content to users. Hosting providers may have access to server logs containing IP addresses and technical visit data.
• Content Delivery Networks (CDNs): Services that cache and deliver website content from geographically distributed servers to improve loading speeds and reduce bandwidth usage.
• Email Service Providers: When you email us at [email protected], your message is processed and stored by our email service provider in accordance with their privacy policies.
• MathJax Consortium: Open-source JavaScript library for displaying mathematical notation in web browsers, essential for rendering SAT Math formulas and equations.

4.2 When We Share Information

We share your information only in limited circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, email) under contractual obligations to maintain confidentiality
• Legal Requirements: When required by law, subpoena, court order, or governmental/regulatory authority request
• Protection of Rights: To protect our rights, property, safety, or that of our users or the public as required or permitted by law
• Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or part of our business (users will be notified of changes)
• With Your Consent: When you explicitly authorize us to share your information for a specific purpose

5. Data Security Measures

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical security measures designed to protect the information we collect from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures Implemented

• HTTPS Encryption: Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption protocols protect data transmission between your browser and our servers, preventing interception by unauthorized parties
• Access Controls: Strict limitations on personnel access to personal information, granted only to authorized individuals who require access to perform legitimate job functions
• Regular Software Updates: Continuous updating of software, platforms, plugins, and security systems to address known vulnerabilities and maintain robust protection
• Security Monitoring: Ongoing monitoring for security threats, suspicious activities, unauthorized access attempts, and potential vulnerabilities
• Secure Infrastructure: Use of reputable hosting providers with enterprise-grade security measures, redundancy systems, and regular security audits
• Data Minimization: Collection only of information necessary for stated purposes, reducing security risks associated with excess data storage
• Employee Training: Regular security awareness training for team members handling any user information or platform operations

6. Your Privacy Rights and Choices

Depending on your geographic location and applicable laws, you may have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

6.1 General Privacy Rights

• Right to Access: Request confirmation of whether we process your personal information and obtain access to that information
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated personal information we maintain about you
• Right to Deletion/Erasure: Request deletion of your personal information (subject to legal obligations requiring retention)
• Right to Restriction: Request limitation or restriction of processing of your personal information in certain circumstances
• Right to Data Portability: Request a copy of your personal information in a structured, commonly used, machine-readable format
• Right to Object: Object to certain types of processing of your personal information, including processing for direct marketing
• Right to Withdraw Consent: Withdraw previously given consent for data processing where consent was the legal basis
• Right to Lodge Complaints: File complaints with relevant data protection authorities if you believe your rights have been violated

6.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe as required by applicable law (typically 30 days). We may request additional information to verify your identity before processing certain requests to protect against unauthorized access to your personal information.

7. Children's Privacy (COPPA Compliance)

SATHELP24×7 provides SAT preparation resources primarily intended for high school students, many of whom are minors under the age of 18. We are committed to protecting children's privacy in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable child privacy laws.

7.1 Information Collection from Children

Because our platform operates without mandatory registration, we typically do not knowingly collect personally identifiable information from children. However, if a child under 13 voluntarily provides personal information via email without parental consent, we will:

• Delete the information as quickly as possible upon discovery
• Not use the information for any purpose
• Not disclose the information to third parties
• Attempt to notify parents/guardians if contact information is available

7.2 For Parents and Legal Guardians

Parents and legal guardians have the right to:

• Review Information: Request review of any personal information collected from their child
• Request Deletion: Direct us to delete their child's personal information
• Refuse Further Collection: Refuse to permit further collection or use of their child's information
• Consent Management: Provide, withdraw, or manage consent for collection of their child's information

If you are a parent or guardian and believe your child under 13 has provided personal information to us without your consent, please contact us immediately at [email protected] with the subject line "COPPA Request" and we will promptly investigate and delete the information as required by law.

8. International Users and Data Transfers

SATHELP24×7 is accessible to users worldwide from any country or region. If you access our Website from locations outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers, service providers, or partners are located.

8.1 Cross-Border Data Transfers

Data protection laws vary by country and may differ from the laws in your country of residence. The United States and other countries where we process data may not have data protection laws as comprehensive as those in the European Economic Area or other jurisdictions. However, we take reasonable steps to ensure your information receives an adequate level of protection regardless of where it is processed.

8.2 Specific Jurisdictions

European Economic Area (EEA) Users: For data transfers from the EEA to countries outside the EEA not deemed adequate by the European Commission, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Other Jurisdictions: We comply with applicable data protection laws in the jurisdictions where we operate and where our users are located, implementing appropriate technical and organizational measures to protect personal information.

9. Changes and Updates to This Privacy Policy

We may update, modify, or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, business operations, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy to reflect when the most recent modifications were made.

9.1 Types of Changes

Changes to our Privacy Policy may include:

• Minor Updates: Clarifications, grammatical corrections, formatting changes, or updates that do not materially affect your rights
• Material Changes: Significant modifications to data collection practices, use of information, sharing with third parties, or your rights and choices
• Legal or Regulatory Changes: Updates required to comply with new laws, regulations, or legal requirements

9.2 Notification of Changes

For material changes that significantly affect your privacy rights or how we handle your personal information, we will provide prominent notice through one or more of the following methods:

• Prominent banner notification on our Website homepage
• Notice at the top of this Privacy Policy page
• Email notification if we have your email address on file from prior communications

10. Contact Us About Privacy

If you have questions, concerns, comments, or requests regarding this Privacy Policy, our privacy practices, or how we handle your personal information, we encourage you to contact us. We take all privacy inquiries seriously and will respond promptly.

10.1 Contact Information

• Email: [email protected] (Subject line: "Privacy Inquiry" for fastest processing)
• Website: https://sathelp24x7.com
• Privacy Rights Requests: Include "Privacy Rights Request" in your email subject line
• COPPA Requests: Include "COPPA Request" in your email subject line for children's privacy matters

10.2 Response Timeline

We typically respond to privacy-related inquiries within 30 days as required by applicable law. For complex requests or those requiring verification of identity, response times may be extended by an additional 30 days with notification. We will always acknowledge receipt of your inquiry within 5 business days and provide estimated response timelines.

Additional Privacy Information

Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on information type and purpose:

• Email Communications: Retained for reasonable periods to maintain correspondence records, respond to follow-up inquiries, and improve our services (typically 2-3 years)
• Server Logs: Automatically deleted or anonymized after retention periods required for security and technical purposes (typically 30-90 days)
• Analytics Data: Anonymized and aggregated data may be retained indefinitely for historical analysis and platform improvement
• Legal Requirements: Information required by law to be retained for specific periods will be stored accordingly, then securely deleted

When information is no longer needed for stated purposes, we will securely delete it, anonymize it, or aggregate it in ways that prevent identification of individuals.

Do Not Track (DNT) Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals websites and online services that you do not want to have your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our Website does not currently respond to DNT signals or similar mechanisms. However, you can manage cookies and tracking through your browser settings as described in Section 3.

Your Consent

By accessing and using SATHELP24×7, you consent to the collection, use, sharing, and processing of your information as described in this comprehensive Privacy Policy. If you do not agree with our privacy practices, please discontinue use of our Website immediately. Where required by law, we will obtain your explicit consent before collecting or processing certain types of personal information.

Automated Decision-Making

SATHELP24×7 does not use automated decision-making or profiling that produces legal effects or similarly significantly affects users. Any automated processing we conduct (such as analytics) is solely for aggregate statistical purposes and does not result in automated decisions about individuals.